The service is impeccable. Professional, courteous staff at the Bayview Village location replaced winter boots I had bought the previous winter and subjected to harsh Montreal weather because they did not live up to the brand's waterproof guarantee. After applying an unknown testing method to the boots, I was offered store credit beyond what I had paid (but equivalent to the original retail price) and I was able to get through the next winter with new, more functional (and chic) boots.
